Alonso, Gustavo Business process management - Berlín: Springer, 2007 - xiii, 418 p.: il. 5th International conference, BPM 2007 Brisbane, Australia, september 24-28, 2007 Proceedings ISBN: 9783540751823 ISSN: 03029743 Subjects--Topical Terms: NEGOCIACION Dewey Class. No.: 658.4052 / A454